Managed Services

Managed Services

Keep your business running with the right IT managed services partner. You focus on core business objectives, we take care of IT operations.

Leading organizations turn to Managed Services Providers to ensure that their complex Modern Data Estate is responsive and resilient, while maintaining highly available infrastructure and business continuity.


Adastra Managed Services specializes in operating and supporting Cloud, Database and OS Administration solutions. Our primary goal is to help your business achieve strategic objectives and provide you with peace of mind, while we look after the health and performance of your mission-critical data platforms and infrastructure.

Why Choose a Managed Service Provider Over Hiring an In-House Team?

It is your success and business continuity that matter most to us. Digging deep into your specific needs is our top priority. Asking questions is our specialty. “Go-the-extra-mile” attitude is our habit.

TRUSTED PARTNER

Rely on a long-term commitment that will future-proof a trustworthy partnership. Adastra’s Managed Services model aims building a sustainable relationship that guarantees your business continuity.

FLEXIBILITY

Take advantage of a flexible tailored model of agile shift from one managed service to another depending on your specific business needs.

SPEED

Onboard a managed service team that ensures speed and agility. Adastra provides near real-time response to your requests to ensure high availability of your infrastructure.

NICHE EXPERTISE

Utilize deep technical knowledge, as well as precious industry expertise accumulated in time by our data management and cloud consultants.

COST EFFICIENCY

Leverage a tailored managed services pricing model that maximizes business outcomes. We help you choose the best fit for your needs and budget.

EFFECTIVENESS

Always get the right thing for your business. Simple pricing. Clear technology priorities. Continuous business insight.

The Adastra Guarantee

None
  • 24/7 proactive business case
  • Predictable pricing
  • Long-term growth roadmap
  • Increased IT reliability
  • Holistic security strategy
  • Regular audits and advisory

Managed Services You Can Rely On

Cloud Managed Services

  • Identities and governance
  • Cloud storage support
  • Compute resources
  • Cloud network support
  • Real-time monitoring
  • Backup and Recovery
  • Cost Optimization
Cloud managed services provided by Adastra Bulgaria.

Database managed services provided by Adastra Bulgaria illustrated by multiple data racks.

Database Managed Services

  • Database Planning and Advisory Services
  • Database Installation and Configuration
  • Database Maintenance and Support
  • Database Backup and Recovery
  • Database Performance Management
  • Database Vendor Management

Tailored Managed Services Engagement Models

We understand that flexibility is essential to you and that there is not a single solution to every problem.  Adastra provide two engagement models where Adastra can be an augmentation to your IT staff or fully managed model where Adastra fully assumes the support objectives and 3 support tiers.

As a trusted Managed IT services partner, Adastra will help you pick the best option for your level of comfort and budget.

Support Tier Level

What's in it for you?

Suitable for

Silver On-demand access to experts Non-core solutions and/or business processes
Gold
  • Regular business hours access to experts
  • Strick Incident resolution targets
  • Change management
  • Continues Service Improvement (CSI)
Core but not a mission-critical solution and/or business processes
Dimond
  • 24x7 access to experts for critical issues
  • Strick Incident Resolution Targets
  • Change management
  • Aggressive Availability goals
  • Root cause investigation
  • Continues Service Improvement (CSI)
Mission-critical solutions and business processes

Managed Services FAQ

What is a Managed Service?

Managed IT services is the practice of outsourcing your IT support to another company. Instead of investing in costly infrastructure, staff and technology, you hire a managed services provider (MSP) to do the heavy lifting for you.

What do Managed Service Providers (MSP) do?

Managed Service Providers are specialized third-party vendors that can help your organization by monitoring and managing your infrastructure, platforms, and solutions.

Why should I turn to a Managed Services Provider?

You get access to a team of technical experts with decades of experience — at a fraction of the cost. It allows you to focus on more strategic and high value initiatives instead of IT functions.

Looking for an IT managed services partner? We are here to help.

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