Business Case

An insurance company wants to address customer requests for policy claimsthat has consistently proven to consume a lot of processing time. After a thorough analysis it was discovered that more than 30% of the applications lack the full set of required attached documents. These cases prevent the responsible employees from taking a definitive resolution of the application and require additional time for later reinspection of the claim.  

How RPA can help:

  • Bot verifies the set of enclosed documents. 
  • The bot sends notifications to the customers by SMS or email if more documents are needed. 
  • Applications sent back to the client are regularly checked for an update. 
  • Bot moves only fully equipped applications forward 

Expected outcomes

  • Top levels of customer satisfaction 
  • Less than 1% of incomplete applications reach claim processing employees 
  • Zero delays caused by human errors 
  • Up to 35% more claims processed daily  

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Client

An insurance company

Industry: Insurance

Expertise: RPA

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